FAQS

Track Your Shipment as Soon as It Ships

You’ll get tracking details by email after your order has been shipped.

The confirmation email includes a link to track your package via the carrier's website.

Adjust Order Details Before Processing Completes

We process orders quickly, so you’re unable to modify orders once they are placed.

Contact us right away — we’ll check if your order is still editable.

Return Items Only in Original Condition

Returns are accepted only for items in original condition: tags attached and no visible signs of use.

This does not apply to clearance items.

Choose a New Item Instead of a Direct Exchange

Direct exchanges are not available.

Return your item first, then place a new order for the replacement.

Get Notified When Stock Replenishes

Out-of-stock items are typically restocked within a few weeks.

Sign up with your email to receive notifications when the item becomes available again.

Update an Address Before Dispatch

If your order has not yet shipped, we may be able to update the shipping label.

Once the order is packed or dispatched, unfortunately, we cannot modify the address.

Contact us immediately — timing determines whether an update is possible.

Report Incorrect or Defective Items Within 30 Days

Email us within 30 days of receiving your order if the item is incorrect or defective.

Include these four elements in your message:

• Your order number
• The product name or code
• Photos of the item
• Details of the issue

Apply Discount Codes at Checkout — or Request Promptly

Discount codes must be applied during checkout.

If you missed yours, contact us as soon as possible with your order number and promo code.

We will make reasonable efforts to apply the discount if possible.