RETURN POLICY

You can cancel your order — but only before it ships or enters production.

Order Cancellation

If you request cancellation and we approve it before shipment or production begins, you’ll get a full refund to your original payment method.

Once your order has shipped, cancellation is no longer possible. If your package is already on its way, you’ll need to follow the return process instead.

Returning Your Item

You have 14 days from the date you receive your order to start a return request.

To be eligible, your item must be unused, in its original condition, and include all original packaging. You’ll also need to provide proof of purchase — like your order confirmation email or receipt.

We don’t accept returns sent directly to manufacturers or third-party facilities. Don’t ship anything yet — email cs@devsoftvibe.com first to get your return address and instructions.

Getting Your Refund

After we receive and inspect your returned item, we’ll send a confirmation email about the status of your return.

If approved, your refund goes back to the original method of payment — no store credit or gift cards. There are no restocking fees, and you won’t be charged more than one shipping fee for the return.

We process approved refunds within 7 days. How quickly the money appears in your account depends on your bank or card issuer — not on us.

What If Your Refund Is Delayed?

If you’ve received our refund confirmation but haven’t seen the funds yet, take these steps:

  1. Check your bank or credit card statement — sometimes transactions take a few extra days to post.
  2. Contact your credit card issuer to confirm whether the refund is pending or blocked.
  3. Reach out to your bank if the refund still hasn’t appeared after several business days.
  4. If none of those resolve it, reply to your confirmation email or write to cs@devsoftvibe.com.

Where To Send It

We don’t publish a public return address. Every return requires specific instructions and a unique shipping label or address — which we’ll provide after you contact us.

Don’t ship anything yet — email cs@devsoftvibe.com first to get your return address and instructions.